Success Story

E-Commerce

Wisper Electric Bikes

Reducing Chargebacks & Building Trust in High-Value E-Commerce

Industry

E-Bikes & Sustainable Transport

Average Order Value

£1,500–£3,500

Location

United Kingdom

Platform

Custom e-commerce + AWS

The Challenge

Wisper Electric Bikes, a leading UK e-bike manufacturer, faced a growing challenge with chargebacks on high-value orders. With bikes priced upwards of £3,000, the business was exposed to increasing friendly fraud, disputed deliveries, and unauthorised claims.

The nature of the product amplified the risk: bulky, high-ticket items shipped through third-party couriers. Customers sometimes claimed non-receipt or raised disputes weeks after delivery, leaving Wisper with rising losses and limited evidence to fight back.

The Solution

To combat these risks, Wisper partnered with Chargeback-Prevent.com and deployed a multi-layered chargeback prevention solution for high-value e-commerce.

Real-Time Fraud Detection

  • AI-powered risk scoring on every transaction
  • Instant flagging of mismatched billing/shipping or VPN usage
  • Manual review queues for high-risk orders

Experian ID Verification

  • Mandatory ID checks for purchases over £1,000
  • Address validation and age verification to stop synthetic identity fraud
  • Verified customer data stored for dispute defence

Checkout Behaviour Analysis

  • Mouse movement, input speed, and device fingerprinting tracked at checkout
  • Hesitant or erratic user behaviour triggered extra checks
  • Fraud rings and automated bots blocked in real time

Chargeback Alerts & Resolution Tools

  • Instant alerts when disputes were filed
  • Auto-generated evidence bundles (ID, delivery confirmation, behavioural data)
  • Pre-filled dispute response templates for fast, compelling replies

The Results

Within just 90 days, Wisper saw measurable improvements:

Chargeback Rate

Before

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0 %

After

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74% Reduction

Dispute Win Rate

Before

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0 %

After

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121% Increase

Monthly Revenue Saved

Before

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£ 0 +

After

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£ 0 +
£23k Reduction

Support Time Saved

Before

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0 + hrs/month

After

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0 hrs/month
74% Reduction
These results prove the impact of chargeback prevention solutions for high-value online retailers, protecting both revenue and reputation.
Chargeback-Prevent.com has transformed how we handle fraud. We're no longer reacting — we're preventing. The Experian integration alone has saved us thousands.
David Miall
David Miall
Managing Director, Wisper Electric Bikes

Summary

Wisper Electric Bikes now operates with confidence, knowing that every transaction is backed by real-time fraud detection, Experian ID verification, and automated dispute response tools. For high-value e-commerce merchants, proactive chargeback prevention isn’t optional — it’s essential.
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